Privacy Policy

Effective Date: 24/02/2026

This Privacy Policy applies to Decor (Bristol) Limited, trading as surface-finishes.co.uk and tadelakt.co.uk (together referred to as “we”, “us”, or “our”). It explains how we collect, use, and protect your personal data when you visit our websites or contact us.

1. Who We Are

We are Decor (Bristol) Limited, a specialist provider of decorative surface finishes including Tadelakt and clay plasters.

If you have any questions about this policy or your data, you can contact us at:
Email: info@tadelakt.co.uk
Address: 10 Meadow Street, Avonmouth, Bristol, BS11 9AR

2. What Data We Collect

We may collect and process the following personal data:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Project details or enquiry information

Information collected automatically:

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website

3. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotations
  • Communicate with you about your project
  • Improve our website and services
  • Monitor website performance and usage

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Legitimate interest – to respond to enquiries and run our business
  • Consent – where required (e.g. cookies or marketing communications)
  • Contract – where processing is necessary to deliver agreed services

5. Cookies and Tracking

Our websites may use cookies and similar technologies to:

  • Analyse website traffic (e.g. Google Analytics)
  • Improve user experience

You can control or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.

6. Third-Party Services

We may use trusted third-party services to operate our business, including:

  • Website analytics providers
  • Email and communication tools
  • Social media platforms (e.g. Instagram)

These providers may process your data on our behalf and are required to handle it securely and in accordance with data protection laws.

7. Data Retention

We only keep personal data for as long as necessary:

  • Enquiry data: typically up to 12–24 months
  • Project-related data: retained for contractual and legal purposes
  • Analytics data: retained in line with platform settings

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us using the details above.

9. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Links to Other Websites

Our websites may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact

If you have any questions about this policy or how your data is handled, please contact us at:

Email: info@tadelakt.co.uk
Address: 10 Meadow Street, Avonmouth, Bristol, BS11 9AR

Last updated: 24/02/2026